How to increase usage of Social Security's online tools

Aubry, Jean-Pierre. “How to increase usage of Social Security's online tools”. Issue in Brief 22-1, Chestnut Hill, Mass.: Center for Retirement Research at Boston College, January 2022. http://hdl.handle.net/2345/bc-ir:109329.
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Abstract

The brief's key findings are: (1) The Social Security Administration's (SSA) online tools could help meet the increasing demand for SSA services, but only half of retirees apply online. (2) A new CRR survey suggests that the share who claim completely online, without contacting an SSA representative, may be even lower -- about 35 percent. (3) Going forward, the advance of more computer-literate cohorts could increase online claiming by a few percentage points. (4) But policies that push more retirees to handle basic inquiries online and eliminate obstacles to online use could drive up the share by about 20 percentage points. (5) While such gains would be substantial, a meaningful share of retirees will likely always choose to contact SSA when claiming.

Title
How to increase usage of Social Security's online tools
Author
Aubry, Jean-Pierre
Center
Center for Retirement Research
Genre
report
Date Issued
January 2022
Publisher
Center for Retirement Research at Boston College
Series Title
Issue in Brief
Series Number
22-1
Persistent Link
http://hdl.handle.net/2345/bc-ir:109329
Use Restrictions
These materials are made available for use in research, teaching and private study, pursuant to U.S. Copyright Law. The user must assume full responsibility for any use of the materials, including but not limited to, infringement of copyright and publication rights of reproduced materials. Any materials used for academic research or otherwise should be fully credited with the source. The publisher or original authors may retain copyright to the materials.
Subject
Social Security

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