Post-Bureaucratic Organizations

Abstract

In this dissertation, I study dynamics of inequality in three post-bureaucratic organizations: a makerspace and two on-demand labor platforms for couriers. I focus on three aspects of post-bureaucracy: 1) Identity work and social clorure. 2) Dynamics of status and distinction making. 3) Technology as an alternative to rational-bureaucratic and value-rational organizations, and the experience of technologically organized work. Collectively, these cases explore how institutional orders are created, reproduced, and transformed in organizations that reject interpersonal authority relationships. As a social technology for coordinating activity, bureaucracies rely upon formalized rules, responsibilities, and impersonal authority relationships. In a completely rationalized bureaucracy, coordination is achieved through rigid adherence to codified roles and procedures, as well as deference to designated superiors within a bureaucratic hierarchy. Post-bureaucratic organizations, by contrast, eschew formalized interpersonal authority relationships - typically emphasizing normative and technical controls. For example, many high-tech organizations group workers into teams that negotiate and enforce norms. Material technology may also be used by organizations as a method to coordinate and manage workers, as in the case of on-demand labor platforms that direct workers via software technology. Like conventional bureaucracies, post-bureaucratic organizations are susceptible to a variety of pathologies. Two tendencies, however, are particularly salient: anomie and reification. Technical control involves reifying aspects of an institutional order that otherwise would be interactively negotiated and enforced. One risk in reifying an institutional order is that it will be incapable of responding to changes in the environment. In contrast to the problem of an institutional order that is too stable, anomie is a quality of normlessness and an ambiguous institutional order. Previous research suggests commitment forms of organizing are susceptible to anomic tendencies. In such weakly institutionalized environments where norms are open for negotiation, there can be considerable competition between individuals over how to define norms and practices. These individual status competitions may come at the expense of collective goals, in addition to being an avenue by which race, gender, and class inequalities are produced and reproduced.