Configural algorithms of patient satisfaction, participation in diagnostics, and treatment decisions' influences on hospital loyalty

Chang, Chia-Wen, Ting-Hsiang Tseng, and Arch Woodside. “Configural algorithms of patient satisfaction, participation in diagnostics, and treatment decisions' influences on hospital loyalty”, 2013. http://hdl.handle.net/2345/2997. Note: Post-print version of an article published in Journal of Services Marketing 27(2): 91-103. doi:10.1108/08876041311309225.
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